As a polyvalent product marketer, I'm covering the entire customer lifecycle. I spend my days paying attention to customer interactions, product usability and distribution. Family man and outdoor lover, I also particularly love sailing.
On behalf of the whole Dexem Team, I sincerely wish you a happy new year! 2017 will follow the path of 2016 as measuring the Marketing ROI is becoming a day-to-day preoccupation for mature data-driven marketers. Thanks to a full range of powerful analytics softwares, gathering data has never been so easy. About lead generation […]
Since a recent tweet from @DHH, we wanted to try the lastest beta of Ruby On Rails for our R&D at Dexem, which introduces the brand new version of Turbolinks. What is Turbolinks ? You may already know this name, for the good reason this component already exists in Rails version 4. To be […]
Today we will introduce you an interesting case resolved by our support team for one of our client. This client uses a multi-language service and would like to improve the caller experience displaying automatically a welcome message in the right language. Ask the caller to select a language One solution to do so is to […]
Following several interactions with our clients on the ways to improve the management interface, we’ve learnt that some of them would like to make some changes in their IVR and Call Routing Applications on the go. So in the next few weeks we’ll release the new VoicePublisher Admin for Mobile, a special version of VoicePublisher […]
DataTable allows you to manage data tables – such as a list of shops, a list of sales people or a list of VIP codes for example – which are used in your IVR to qualify and route calls. Thanks to the feedback of one of our clients, who is currently testing DataTable, the management […]
Here is an interesting interaction with one of our clients about managing their Business Continuity Plan (BCP) in VoicePublisher. This customer is an Online Travel Agency in Asia. They use 2 outsourced Call Centers – that we would call Call Center A and Call Center B in this post – one in Europe and one in India, to manage […]