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3 Behaviours of your Phone Leads You must Know and Turn into Assets

wrote this article on April 19
3 Behaviours of your Phone Leads You must Know and Turn into Assets

There is a French game called Colin-maillard, when one blindfolded child tries to catch all the others all around him by following their voices. Such a situation has many things in common with sales by phone, hasn’t it? You can’t see your prospect’s face, and the way he or she talks to you is probably […]

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3 Examples of Email you can use to notify your Missed Calls

wrote this article on April 19
3 Examples of Email you can use to notify your Missed Calls

You have far more chances to convert your customers if you call them back within the very first minute after their phone call you missed. The more they will have to wait after having unsuccessfully tried to get your attention, the more your callers will be attracted by your competitors’ offer. So when you miss […]

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5 Reasons to start with Call Tracking when You are a Digital Marketing Expert

wrote this article on January 19
5 Reasons to start with Call Tracking when You are a Digital Marketing Expert

Today, if you wish to learn more precisely about your visitors’ behavior on your website, you can use online tools such as Google Analytics. Besides, your digital marketing campaigns also generate many phone calls from your audience. Call Tracking aims to measure how many phone calls are provided by each of your marketing supports, by […]

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How to activate a
Business Continuity Plan
(BCP) in VoicePublisher

wrote this article on September 28
How to activate a <br/>Business Continuity Plan <br/>(BCP) in VoicePublisher

Here is an interesting interaction with one of our clients about managing their Business Continuity Plan (BCP) in VoicePublisher. This customer is an Online Travel Agency in Asia. They use 2 outsourced Call Centers – that we would call Call Center A and Call Center B in this post – one in Europe and one in India, to manage […]

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