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IVR Trends

How to use IVR Data to improve Smart Call Routing

wrote this article on April 27
How to use IVR Data  to improve Smart Call Routing

There are two kinds of people who implement IVR menus: first, those who choose the comfortable and easy solution of configuring menus that are OK for whoever calls them, at any moment of the day. As regards the second ones, they would rather go further by adapting their menus to every situation implied by their […]

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5 Best Practices to Boost your Call Flow

wrote this article on March 22
5 Best Practices to Boost your Call Flow

Call Flow is the structure of your IVR that defines the path followed by your customer when he gives you a phone call. It is usually represented by a tree system with several types of pages (Prompts, Menus, Voicemails, …). It is necessary for you to have an optimal Call Flow, so that you can […]

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3 Call Flows to Optimize your Customer Support

wrote this article on March 8
3 Call Flows to Optimize your Customer Support

When you offer customer support by phone, your customers learn almost as many things about you as if you were in a face-to-face meeting, namely your reactivity, enthusiasm, and your ability to bring them answers. That is why you have to implement a quality voice server, so that you will decrease the average rate of […]

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IVR Trend IVR as Intelligent Call Router

wrote this article on September 21
IVR Trend IVR as Intelligent Call Router

As Internet becomes more ubiquitous every day, including on telephones with the rise of mobile internet and smartphones, self-services transactions are moving from the IVRs to the Web. Now, when customers call your business, their primary goal is to talk to one of your customer service representative (CSR). A new generation of IVR voice applications […]

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