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Voice Applications

5 Best Practices to Boost your Call Flow

wrote this article on March 22
5 Best Practices to Boost your Call Flow

Call Flow is the structure of your IVR that defines the path followed by your customer when he gives you a phone call. It is usually represented by a tree system with several types of pages (Prompts, Menus, Voicemails, …). It is necessary for you to have an optimal Call Flow, so that you can […]

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Call Tracking : the 5 main advantages

wrote this article on August 6
Call Tracking : the 5 main advantages

Did you ever receive unexpected prospect call ? Do you know which one of your advertising campaign is the most effective ? Do you know where your leads come from ? If you are pondering over those questions, then keep reading this article. Here are the reasons why you can, or even should, use Call Tracking. […]

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Speech Attendant

wrote this article on April 24
Speech Attendant

Here is an interesting cas study we just deployed for one of our clients about a Speech Attendant application. This service, also called Voice Attendant, allows callers to reach people they would like to speak to simply by pronouncing their names.   The Speech Attendant application The application first displays a welcome message than asks […]

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