{"id":128,"date":"2013-06-04T08:42:37","date_gmt":"2013-06-04T08:42:37","guid":{"rendered":"http:\/\/blog.dexem.com\/en\/?p=128"},"modified":"2025-01-28T13:55:14","modified_gmt":"2025-01-28T13:55:14","slug":"change-your-waiting-music-safely","status":"publish","type":"post","link":"https:\/\/blog.dexem.com\/en\/change-your-waiting-music-safely\/","title":{"rendered":"Change your Waiting Music Safely"},"content":{"rendered":"

Today, we have an interesting tip to share with you. We already experienced this situation with one of our customers and this could be very useful for you too.<\/p>\n

The waiting music of an inbound IVR is important because it contributes to the brand name identity, reassure the caller if he already knew the service and make the waiting time nicer.<\/p>\n

 <\/p>\n

Change the waiting music: fast and easy!<\/h2>\n

Our customer was able to modify his waiting in a few clicks. You can also change your transfer music in a trice too!<\/p>\n

In the specification file, the waiting music of your IVR matches a specifically audio file. Take \u201cwaiting_music.wav\u201d for example. Then, when you\u2019re in the \u201cAudios\u201d tab in the management interface<\/a>, add a new file named as the same one in the specification file. The new uploaded file will automatically renew the old one and your waiting music will be changed without downtime. Note that if the new file doesn\u2019t have the same name as the existing file, the waiting music will not be changed.<\/p>\n

\"Waiting<\/a><\/p>\n

And that\u2019s all! Now, let\u2019s play the music!<\/p>\n

PS: And you, what do you think? \u00a0Follow us on Twitter<\/a>!<\/p>\n","protected":false},"excerpt":{"rendered":"

Today, we have an interesting tip to share with you. We already experienced this situation with one of our customers and this could be very useful for you too. 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