{"id":161,"date":"2013-06-19T08:07:16","date_gmt":"2013-06-19T08:07:16","guid":{"rendered":"http:\/\/blog.dexem.com\/en\/?p=161"},"modified":"2025-01-28T11:16:37","modified_gmt":"2025-01-28T11:16:37","slug":"detect-the-callers-language","status":"publish","type":"post","link":"https:\/\/blog.dexem.com\/en\/detect-the-callers-language\/","title":{"rendered":"Detect the Caller\u2019s Language based on the Dialed Phone Number"},"content":{"rendered":"

Today we will introduce you an interesting case resolved by our support team for one of our client. This client uses a multi-language service and would like to improve the caller experience displaying automatically a welcome message in the right language.<\/p>\n

 <\/p>\n

Ask the caller to select a language<\/h2>\n

One solution to do so is to start the telephony application with a DTMF menu. The caller selects manually its language to navigate in the service. This solution is efficient, but the caller has to listen several welcome messages in different languages first. So we tried to go further beyond with automatic language detection to make the call more pleasant.<\/p>\n

 <\/p>\n

Automatically detect the caller\u2019s language<\/h2>\n

Our client uses different phone numbers in each country, as a lot of companies do in the same situation. We based the automatic language detection on these numbers. In VoicePublisher, several phone numbers can be used in a single telephony application. So we simply adjusted the Cloud IVR<\/a> script to display a specific welcome message depending on the number called by the caller.<\/p>\n

For example, a customer based in Germany calls our client\u2019s company with the local phone number. The application identifies the number and displays directly a welcome message in German.<\/p>\n

This way, our client offers a better experience to its customers.<\/p>\n

PS: And you, what do you think? \u00a0Follow us on Twitter<\/a>!<\/p>\n","protected":false},"excerpt":{"rendered":"

Today we will introduce you an interesting case resolved by our support team for one of our client. This client uses a multi-language service and would like to improve the caller experience displaying automatically a welcome message in the right language.   Ask the caller to select a language One solution to do so is […]<\/p>\n","protected":false},"author":3,"featured_media":985,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34,35],"tags":[25,27,24,26],"class_list":["post-161","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","category-news","tag-caller","tag-ivr","tag-language","tag-phone-number"],"yoast_head":"\nDetect the Caller\u2019s Language by the Dialed Phone Number - Dexem blog<\/title>\n<meta name=\"description\" content=\"Offer a better experience to your callers: Our IVR can display a specific welcome message in the right language depending on the number called by the caller\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.dexem.com\/en\/detect-the-callers-language\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Detect the Caller\u2019s Language by the Dialed Phone Number - Dexem blog\" \/>\n<meta property=\"og:description\" content=\"Offer a better experience to your callers: Our IVR can display a specific welcome message in the right language depending on the number called by the caller\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.dexem.com\/en\/detect-the-callers-language\/\" \/>\n<meta property=\"og:site_name\" content=\"EN - Dexem Blog\" \/>\n<meta property=\"article:published_time\" content=\"2013-06-19T08:07:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-28T11:16:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.dexem.com\/en\/files\/2013\/06\/590x252-Detect-the-Callers-Language-based-on-the-Dialed-Phone-Number.png\" \/>\n\t<meta property=\"og:image:width\" content=\"590\" \/>\n\t<meta property=\"og:image:height\" content=\"252\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Olivier Jaouen\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ojaouen\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Olivier Jaouen\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/detect-the-callers-language\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/detect-the-callers-language\\\/\"},\"author\":{\"name\":\"Olivier Jaouen\",\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/#\\\/schema\\\/person\\\/0e642488202f4135f43165e1cd8ecfae\"},\"headline\":\"Detect the Caller\u2019s Language based on the Dialed Phone Number\",\"datePublished\":\"2013-06-19T08:07:16+00:00\",\"dateModified\":\"2025-01-28T11:16:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/detect-the-callers-language\\\/\"},\"wordCount\":242,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/detect-the-callers-language\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/files\\\/2013\\\/06\\\/590x252-Detect-the-Callers-Language-based-on-the-Dialed-Phone-Number.webp\",\"keywords\":[\"caller\",\"IVR\",\"language\",\"phone number\"],\"articleSection\":[\"Customer Service\",\"News\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.dexem.com\\\/en\\\/detect-the-callers-language\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/detect-the-callers-language\\\/\",\"url\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/detect-the-callers-language\\\/\",\"name\":\"Detect the Caller\u2019s Language by the Dialed Phone Number - Dexem blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/detect-the-callers-language\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/detect-the-callers-language\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/files\\\/2013\\\/06\\\/590x252-Detect-the-Callers-Language-based-on-the-Dialed-Phone-Number.webp\",\"datePublished\":\"2013-06-19T08:07:16+00:00\",\"dateModified\":\"2025-01-28T11:16:37+00:00\",\"description\":\"Offer a better experience to your callers: Our IVR can display a specific welcome message in the right language depending on the number called by the caller\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/detect-the-callers-language\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.dexem.com\\\/en\\\/detect-the-callers-language\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/detect-the-callers-language\\\/#primaryimage\",\"url\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/files\\\/2013\\\/06\\\/590x252-Detect-the-Callers-Language-based-on-the-Dialed-Phone-Number.webp\",\"contentUrl\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/files\\\/2013\\\/06\\\/590x252-Detect-the-Callers-Language-based-on-the-Dialed-Phone-Number.webp\",\"width\":590,\"height\":252},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/detect-the-callers-language\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Detect the Caller\u2019s Language based on the Dialed Phone Number\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/\",\"name\":\"EN - Dexem Blog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/#organization\",\"name\":\"EN - Dexem Blog\",\"url\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/files\\\/2024\\\/06\\\/dexem-130x36-1.svg\",\"contentUrl\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/files\\\/2024\\\/06\\\/dexem-130x36-1.svg\",\"width\":130,\"height\":36,\"caption\":\"EN - Dexem Blog\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/#\\\/schema\\\/person\\\/0e642488202f4135f43165e1cd8ecfae\",\"name\":\"Olivier Jaouen\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3e495d6abc8bafb416b520449319930a633b67bdc250ffaad8692afc580e0ca3?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3e495d6abc8bafb416b520449319930a633b67bdc250ffaad8692afc580e0ca3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3e495d6abc8bafb416b520449319930a633b67bdc250ffaad8692afc580e0ca3?s=96&d=mm&r=g\",\"caption\":\"Olivier Jaouen\"},\"description\":\"En tant que CMO, je couvre l'int\u00e9gralit\u00e9 du cycle de vie de nos clients. Je consacre mes journ\u00e9es aux interactions avec nos leads et clients, \u00e0 l'am\u00e9lioration de nos produits, \u00e0 la mise en place de nos strat\u00e9gies marketing, et \u00e0 l'accompagnement de mon \u00e9quipe.\",\"sameAs\":[\"https:\\\/\\\/www.dexem.com\",\"\\\/in\\\/ojaouen\\\/\",\"https:\\\/\\\/x.com\\\/ojaouen\"],\"url\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/author\\\/ojaouen\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Detect the Caller\u2019s Language by the Dialed Phone Number - Dexem blog","description":"Offer a better experience to your callers: Our IVR can display a specific welcome message in the right language depending on the number called by the caller","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.dexem.com\/en\/detect-the-callers-language\/","og_locale":"en_US","og_type":"article","og_title":"Detect the Caller\u2019s Language by the Dialed Phone Number - Dexem blog","og_description":"Offer a better experience to your callers: Our IVR can display a specific welcome message in the right language depending on the number called by the caller","og_url":"https:\/\/blog.dexem.com\/en\/detect-the-callers-language\/","og_site_name":"EN - Dexem Blog","article_published_time":"2013-06-19T08:07:16+00:00","article_modified_time":"2025-01-28T11:16:37+00:00","og_image":[{"width":590,"height":252,"url":"https:\/\/blog.dexem.com\/en\/files\/2013\/06\/590x252-Detect-the-Callers-Language-based-on-the-Dialed-Phone-Number.png","type":"image\/png"}],"author":"Olivier Jaouen","twitter_card":"summary_large_image","twitter_creator":"@ojaouen","twitter_misc":{"Written by":"Olivier Jaouen","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.dexem.com\/en\/detect-the-callers-language\/#article","isPartOf":{"@id":"https:\/\/blog.dexem.com\/en\/detect-the-callers-language\/"},"author":{"name":"Olivier Jaouen","@id":"https:\/\/blog.dexem.com\/en\/#\/schema\/person\/0e642488202f4135f43165e1cd8ecfae"},"headline":"Detect the Caller\u2019s Language based on the Dialed Phone Number","datePublished":"2013-06-19T08:07:16+00:00","dateModified":"2025-01-28T11:16:37+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.dexem.com\/en\/detect-the-callers-language\/"},"wordCount":242,"commentCount":0,"publisher":{"@id":"https:\/\/blog.dexem.com\/en\/#organization"},"image":{"@id":"https:\/\/blog.dexem.com\/en\/detect-the-callers-language\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.dexem.com\/en\/files\/2013\/06\/590x252-Detect-the-Callers-Language-based-on-the-Dialed-Phone-Number.webp","keywords":["caller","IVR","language","phone number"],"articleSection":["Customer Service","News"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.dexem.com\/en\/detect-the-callers-language\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.dexem.com\/en\/detect-the-callers-language\/","url":"https:\/\/blog.dexem.com\/en\/detect-the-callers-language\/","name":"Detect the Caller\u2019s Language by the Dialed Phone Number - Dexem blog","isPartOf":{"@id":"https:\/\/blog.dexem.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.dexem.com\/en\/detect-the-callers-language\/#primaryimage"},"image":{"@id":"https:\/\/blog.dexem.com\/en\/detect-the-callers-language\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.dexem.com\/en\/files\/2013\/06\/590x252-Detect-the-Callers-Language-based-on-the-Dialed-Phone-Number.webp","datePublished":"2013-06-19T08:07:16+00:00","dateModified":"2025-01-28T11:16:37+00:00","description":"Offer a better experience to your callers: Our IVR can display a specific welcome message in the right language depending on the number called by the caller","breadcrumb":{"@id":"https:\/\/blog.dexem.com\/en\/detect-the-callers-language\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.dexem.com\/en\/detect-the-callers-language\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog.dexem.com\/en\/detect-the-callers-language\/#primaryimage","url":"https:\/\/blog.dexem.com\/en\/files\/2013\/06\/590x252-Detect-the-Callers-Language-based-on-the-Dialed-Phone-Number.webp","contentUrl":"https:\/\/blog.dexem.com\/en\/files\/2013\/06\/590x252-Detect-the-Callers-Language-based-on-the-Dialed-Phone-Number.webp","width":590,"height":252},{"@type":"BreadcrumbList","@id":"https:\/\/blog.dexem.com\/en\/detect-the-callers-language\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.dexem.com\/en\/"},{"@type":"ListItem","position":2,"name":"Detect the Caller\u2019s Language based on the Dialed Phone Number"}]},{"@type":"WebSite","@id":"https:\/\/blog.dexem.com\/en\/#website","url":"https:\/\/blog.dexem.com\/en\/","name":"EN - Dexem Blog","description":"","publisher":{"@id":"https:\/\/blog.dexem.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.dexem.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/blog.dexem.com\/en\/#organization","name":"EN - Dexem Blog","url":"https:\/\/blog.dexem.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog.dexem.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/blog.dexem.com\/en\/files\/2024\/06\/dexem-130x36-1.svg","contentUrl":"https:\/\/blog.dexem.com\/en\/files\/2024\/06\/dexem-130x36-1.svg","width":130,"height":36,"caption":"EN - Dexem Blog"},"image":{"@id":"https:\/\/blog.dexem.com\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/blog.dexem.com\/en\/#\/schema\/person\/0e642488202f4135f43165e1cd8ecfae","name":"Olivier Jaouen","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/3e495d6abc8bafb416b520449319930a633b67bdc250ffaad8692afc580e0ca3?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3e495d6abc8bafb416b520449319930a633b67bdc250ffaad8692afc580e0ca3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3e495d6abc8bafb416b520449319930a633b67bdc250ffaad8692afc580e0ca3?s=96&d=mm&r=g","caption":"Olivier Jaouen"},"description":"En tant que CMO, je couvre l'int\u00e9gralit\u00e9 du cycle de vie de nos clients. Je consacre mes journ\u00e9es aux interactions avec nos leads et clients, \u00e0 l'am\u00e9lioration de nos produits, \u00e0 la mise en place de nos strat\u00e9gies marketing, et \u00e0 l'accompagnement de mon \u00e9quipe.","sameAs":["https:\/\/www.dexem.com","\/in\/ojaouen\/","https:\/\/x.com\/ojaouen"],"url":"https:\/\/blog.dexem.com\/en\/author\/ojaouen\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.dexem.com\/en\/wp-json\/wp\/v2\/posts\/161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.dexem.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.dexem.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.dexem.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.dexem.com\/en\/wp-json\/wp\/v2\/comments?post=161"}],"version-history":[{"count":0,"href":"https:\/\/blog.dexem.com\/en\/wp-json\/wp\/v2\/posts\/161\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.dexem.com\/en\/wp-json\/wp\/v2\/media\/985"}],"wp:attachment":[{"href":"https:\/\/blog.dexem.com\/en\/wp-json\/wp\/v2\/media?parent=161"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.dexem.com\/en\/wp-json\/wp\/v2\/categories?post=161"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.dexem.com\/en\/wp-json\/wp\/v2\/tags?post=161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}