{"id":37,"date":"2012-09-28T10:39:53","date_gmt":"2012-09-28T10:39:53","guid":{"rendered":"http:\/\/blog.dexem.com\/en\/?p=37"},"modified":"2025-01-28T11:01:30","modified_gmt":"2025-01-28T11:01:30","slug":"how-to-activate-a-business-continuity-plan","status":"publish","type":"post","link":"https:\/\/blog.dexem.com\/en\/how-to-activate-a-business-continuity-plan\/","title":{"rendered":"How to activate a Business Continuity Plan (BCP) in Voice Publisher"},"content":{"rendered":"<p>Here is an interesting interaction with one of our clients about managing their\u00a0<strong>Business Continuity Plan<\/strong>\u00a0(BCP) in VoicePublisher.<\/p>\n<p>This customer is an Online Travel Agency in Asia. They use 2 outsourced Call Centers &#8211;\u00a0<em>that we would call Call Center A and Call Center B in this post<\/em>\u00a0\u2013 one in Europe and one in India, to manage new bookings (hotels or flights among others) in Call Center A and customer service for existing reservations in Call Center B. To optimize call qualification and <a title=\"IVR Trend: IVR as Intelligent Call Router\" href=\"https:\/\/blog.dexem.com\/ivr-as-intelligent-call-router\">call routing<\/a> from different countries, they use a hosted IVR powered by VoicePublisher.<\/p>\n<p>&nbsp;<\/p>\n<h2>Make changes on call routing easily thanks to<br \/>\nour hosted IVR solution<\/h2>\n<p>As the business grows up for this company, they needed a BCP in case of troubles. And as nature of business is quite different, one is sales whereas the other is services, they originally did not plan to use the two sites as fail over. But when they built the BCP, they wanted to be able to route exceptionally calls from Call Center A to Call Center B in case of serious problems on site A, and vice versa.<\/p>\n<p>As they firstly did not consider this option, they wondered if they would be able to make changes on routing easily or if that should be a new implementation.<\/p>\n<p>Our answer was definitely<strong>\u00a0<\/strong><strong>yes<\/strong>! We answered them that, thanks to their hosted IVR, they just have to log in to the Voice Publisher management interface and make changes they want. And this is one strongly advantage of hosted IVR, they allow you more easily and fastly to manage\u00a0multi-sites <a title=\"IVR Trend: IVR as Intelligent Call Router\" href=\"https:\/\/blog.dexem.com\/ivr-as-intelligent-call-router\">call routing<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<h2>3 clicks to make changes on routing<br \/>\nin VoicePublisher<\/h2>\n<p>As VoicePublisher is a cloud platform with a web-based management interface, customers have directly access to the configuration of transfers\u2019 destinations in the\u00a0<em><strong>&#8220;Destinations&#8221;<\/strong><\/em>\u00a0tab.<\/p>\n<p>Then, they can select\u00a0<em><strong>&#8220;Edit&#8221;<\/strong><\/em>\u00a0for the item they want to change. For example, in this case I select <strong><em>&#8220;Edit&#8221;<\/em><\/strong>\u00a0for the item\u00a0<em>&#8220;Flight Booking in A&#8221;<\/em><em>\u00a0<\/em>and I arrive on the destination page to edit.<\/p>\n<p>On this page, customers will be able to select others destinations in the drop-down list. In my example, I select a\u00a0<strong><em>&#8220;Destination in B&#8221;<\/em><\/strong>. I save it with a third click and calls for new flights bookings (originally in A) are now routed somewhere in B.<\/p>\n<p>&nbsp;<\/p>\n<h2>Conclusion: no more than 20 seconds<br \/>\nto activate a BCP<\/h2>\n<p>Thanks to hosted IVR, call routing is simple to manage through the VoicePublisher management interface. Making changes manually on routing is easy, fast and requires no extra-costs.<\/p>\n<p>For more complex configurations, some of our customers want to automate more deeply their BCP. We are currently in the design process of a new feature, called DRP (Disaster Recovery Plan) to address their needs. When available, I\u2019ll make a post on this powerful feature.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here is an interesting interaction with one of our clients about managing their\u00a0Business Continuity Plan\u00a0(BCP) in VoicePublisher. This customer is an Online Travel Agency in Asia. They use 2 outsourced Call Centers &#8211;\u00a0that we would call Call Center A and Call Center B in this post\u00a0\u2013 one in Europe and one in India, to manage [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":972,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34,35],"tags":[],"class_list":["post-37","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to activate a Business Continuity Plan (BCP) with VoicePublisher<\/title>\n<meta name=\"description\" content=\"In VoicePublisher you can easily activate a Business Continuity Plan (BCP). 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You just have to configure the transfers destinations through the web interface\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.dexem.com\/en\/how-to-activate-a-business-continuity-plan\/\" \/>\n<meta property=\"og:site_name\" content=\"EN - Dexem Blog\" \/>\n<meta property=\"article:published_time\" content=\"2012-09-28T10:39:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-28T11:01:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.dexem.com\/en\/files\/2012\/09\/590x252-How-to-activate-a-Business-Continuity-Plan-BCP-in-Voice-Publisher.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"590\" \/>\n\t<meta property=\"og:image:height\" content=\"252\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Olivier Jaouen\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ojaouen\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Olivier Jaouen\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/how-to-activate-a-business-continuity-plan\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/how-to-activate-a-business-continuity-plan\\\/\"},\"author\":{\"name\":\"Olivier Jaouen\",\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/#\\\/schema\\\/person\\\/0e642488202f4135f43165e1cd8ecfae\"},\"headline\":\"How to activate a Business Continuity Plan (BCP) in Voice Publisher\",\"datePublished\":\"2012-09-28T10:39:53+00:00\",\"dateModified\":\"2025-01-28T11:01:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/how-to-activate-a-business-continuity-plan\\\/\"},\"wordCount\":479,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/how-to-activate-a-business-continuity-plan\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/files\\\/2012\\\/09\\\/590x252-How-to-activate-a-Business-Continuity-Plan-BCP-in-Voice-Publisher.webp\",\"articleSection\":[\"Customer Service\",\"News\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.dexem.com\\\/en\\\/how-to-activate-a-business-continuity-plan\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/how-to-activate-a-business-continuity-plan\\\/\",\"url\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/how-to-activate-a-business-continuity-plan\\\/\",\"name\":\"How to activate a Business Continuity Plan (BCP) with VoicePublisher\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/how-to-activate-a-business-continuity-plan\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/how-to-activate-a-business-continuity-plan\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.dexem.com\\\/en\\\/files\\\/2012\\\/09\\\/590x252-How-to-activate-a-Business-Continuity-Plan-BCP-in-Voice-Publisher.webp\",\"datePublished\":\"2012-09-28T10:39:53+00:00\",\"dateModified\":\"2025-01-28T11:01:30+00:00\",\"description\":\"In VoicePublisher you can easily activate a Business Continuity Plan (BCP). 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