{"id":66,"date":"2013-04-24T17:25:10","date_gmt":"2013-04-24T17:25:10","guid":{"rendered":"http:\/\/blog.dexem.com\/en\/?p=66"},"modified":"2025-01-28T10:39:42","modified_gmt":"2025-01-28T10:39:42","slug":"speech-attendant","status":"publish","type":"post","link":"https:\/\/blog.dexem.com\/en\/speech-attendant\/","title":{"rendered":"Speech Attendant"},"content":{"rendered":"<p>Here is an interesting cas study we just deployed for one of our clients about a <strong>Speech Attendant<\/strong> application. This service, also called Voice Attendant, allows callers to reach people they would like to speak to simply by pronouncing their names.<\/p>\n<p>&nbsp;<\/p>\n<h2>The Speech Attendant application<\/h2>\n<p>The application first displays a welcome message than asks the caller to pronounce the first and last names of the person he\/she would like to reach. And following the voice recognition of the name, the application asks the caller to confirm with \u201cyes\u201d or \u201cno\u201d its interpretation, which is read out by the application in voice synthesis.<\/p>\n<p>After the caller validates, the application transfers the call to the right phone number. When the person is busy or does not answer, the application transfers the call to a mobile number or record a voice message which is immediately sent by email.<\/p>\n<p>In case of non-recognition, the application transfers the call to the company\u2019s receptionist, who will take the call &#8211; so the caller always reach someone \u2013 and route manually to the right person.<\/p>\n<p>&nbsp;<\/p>\n<h2>Manage your application easily on the Web<\/h2>\n<p>The manager in your own company or the one in your client\u2019s company is easily able to manage its Speech Attendant application\u00a0<a title=\"VoicePublisher Admin Web\" href=\"https:\/\/www.dexem.com\/en\/products\/voice-publisher.html\">on the Web<\/a>. He can quickly add or delete people in a few clicks. For each contact in the directory, you can edit several settings like its first name, last name, main phone number, phonetic name (which will be synthesized during the confirmation step. For example, John Lewis\u2019s phonetic name would be \u201cJohne Lewisse\u201d.), a backup phone number and an email address.<\/p>\n<p><a href=\"https:\/\/blog.dexem.com\/annuaire-en-reconnaissance-vocale\/130423-annuaire-reco-vocale\" rel=\"attachment wp-att-912\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-912\" src=\"https:\/\/blog.dexem.com\/wp-content\/uploads\/2013\/04\/130423-Annuaire-Reco-Vocale.png\" alt=\"Speech Attendant Application Web Admin\" width=\"100%\" \/><\/a><\/p>\n<p>With the VoicePublisher Web management interface, it\u2019s also very easy to\u00a0monitor your application with a comprehensive set of reports such as the number of calls automatically transferred, the number of calls redirected, etc.<\/p>\n<p>&nbsp;<\/p>\n<h2>Automate the phone receptionist<\/h2>\n<p>The explicit confirmation made by the caller after the speech recognition strongly increases the number of correct transfers, because the call is only routed after the caller validates the speech recognition interpretation. Our interactions with users also told us that the explicit confirmation reassures them that they were correctly understood before being transferred.<\/p>\n<p>Today, we always recommend our clients to use the explicit confirmation when they set up a Speech Attendant application!<\/p>\n<p>Based on several applications running on our VoicePublisher platform, we measured that at least 75% of calls are automated. This saves a lot of time of the company\u2019s receptionists, who can focus on higher valued tasks.<\/p>\n<p>&nbsp;<\/p>\n<p><em>Thanks again for reading our posts!<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here is an interesting cas study we just deployed for one of our clients about a Speech Attendant application. This service, also called Voice Attendant, allows callers to reach people they would like to speak to simply by pronouncing their names. &nbsp; The Speech Attendant application The application first displays a welcome message than asks [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":957,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34,35],"tags":[16,17],"class_list":["post-66","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","category-news","tag-speech-attendant","tag-speech-recognition"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Speech Attendant application - Dexem Blog<\/title>\n<meta name=\"description\" content=\"A Speech Attendant application allows callers to reach people they would like to speak to with speech recognition by simply pronouncing their names.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.dexem.com\/en\/speech-attendant\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Speech Attendant application - 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