You have far more chances to convert your customers if you call them back within the very first minute after their phone call you missed. The more they will have to wait after having unsuccessfully tried to get your attention, the more your callers will be attracted by your competitors’ offer.
So when you miss a phone call, you have to be aware immediately by setting email notifications. You receive it at the exact same moment your online tool detects a missed phone call. In this article, you are going to discover 3 examples of email that will inspire you to build a dynamic, reactive and efficient communication in your professional environment.
Example 1: use variables in your email
Thanks to variables, you know exactly who attempted to contact you, which source he came from and which tracking number he dialed. In your account, you can type the 3 variables associated with all of these in the subject or message fields. These 3 variables are $caller_number, $source and $called_number, and their meaning is respectively the caller number, the origin of the call and the tracking number he dialed.
The recipient of the email will see phone numbers and source instead of variables in the message. Then it is easier for him to find out who called him and get a phone number to call him back.
Example 2: Add additional information
In the example below, the subject of the message includes a $caller_number variable so that the caller identity can be seen at first glance. A few more elements have been added by the writer of the message, for example the reminder that allows you to quickly define the context and thus know why your lead has probably been calling you. What’s more, it is specified here that you may find attached a vocal message, and also that the message you are reading has been sent automatically.
Of course, we use email notifications to deliver extremely clear and concise information. Make sure your message is short, accurate and efficient. Then, its recipient will save time and will be more reactive to identify his caller, the context of the call and call back right after.
Example 3: make your message more expressive
Let’s just say automatic messages conceived to deliver information like this usually have a very formal structure. As they are part of your communication with your peers, your partners and especially your clients, it can be very interesting for you to incorporate an added value in your emails: for example, you can offer to contact you, and even write your message with humor like in the following example.
Thanks to this, you can give your recipient a positive image of your company and the willingness to interact with you later as well. Why not take advantage of such a little bonus to optimize your customer service or make your colleagues smile?
