Do you really know how many phone calls you’re missing?

Do you really know how many phone calls you’re missing?

Did you know that you can get three times more sales conversions after a phone call than after filling an...

5 Best Practices to Boost your Call Flow

5 Best Practices to Boost your Call Flow

Call Flow is the structure of your IVR that defines the path followed by your customer when he gives you...

3 Call Flows to Optimize your Customer Support

3 Call Flows to Optimize your Customer Support

When you offer customer support by phone, your customers learn almost as many things about you as if you were...

5 Essential Customer Service Trends for Your Business in 2016

5 Essential Customer Service Trends for Your Business in 2016

Your customers’ expectations towards your company constantly evolve from one year to another. You will make the difference by understanding...

Detect the Caller’s Language based on the Dialed Phone Number

Today we will introduce you an interesting case resolved by our support team for one of our client. This client...

Change your Waiting Music Safely

Today, we have an interesting tip to share with you. We already experienced this situation with one of our customers...

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